Delete your Meetho account
This page explains how to request deletion of your Meetho customer account and what happens to your data.
How to delete your account in the app
- Open the Meetho app and sign in with your account.
- Go to Profile (or Menu → Profile).
- Tap Delete account.
- Confirm the deletion when prompted.
Request deletion by email / support
If you cannot access the app, use Contact Us or email hello@meethoapp.com from your registered email / phone and request account deletion. Include your registered name, phone/email, and a clear deletion request.
We aim to process support-based deletion requests within 7 business days.
Data that is deleted
- Profile information (name, email, phone number, profile photo)
- Saved addresses and contact details linked to your account
- In-app chat / support messages associated with your account
- Wallet balance records, loyalty points, and account preferences
- Push notification tokens and login sessions
- Account access credentials
Data that may be retained
- Order / transaction records needed for legal, tax, accounting, fraud prevention, or dispute resolution may be retained for up to 180 days (or longer if required by law), then deleted or anonymized.
- Aggregated / anonymized analytics that cannot identify you may be retained.
- Payment gateway records held by third-party payment providers follow those providers’ retention policies.
Important: Account deletion is blocked while you have ongoing or accepted orders. Complete or cancel those orders first, then request deletion again.